PartsGeek Reviews

Based on 41 customer reviews and online research, partsgeek.com has a consumer rating of 2.2 out of 5 stars, indicating that most customers are not satisfied with PartsGeek.

2.2 / 5.0

41 Reviews

5 Stars(6)

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4 Stars(4)

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3 Stars(4)

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2 Stars(4)

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1 Star(23)

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How would you rate PartsGeek?

Customer Reviews (41)

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Jeffrey Mitchelle
Posted on 06/08/2021
Scam parts place

Bought fuel filter housing and filter. They sent me the housing in the wrong box and no filter. They did not want to acknowledge their mistake and they never sent the missing part or a refund. Scam company.

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Dean Perkins
Posted on 06/07/2021
Arrived early and perfect fit.

Arrived early and perfect fit.

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Beverly Garcia
Posted on 05/22/2021
What a concept!

What a concept!! Ordering a part and installing it yourself! I know for sure, I saved SCADS of $$$! Thanks PG!!

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Hilda Reynolds
Posted on 05/18/2021
Parts Geek was amazing

Parts Geek was amazing! I was buying a part for my son's truck and they walked me thru picking the perfect part. My son is so happy and so am I. Their customer service is A+ and shipping was very quick. Thanks a million!!

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Joanne Moore
Posted on 04/07/2021
I ordered a part

I ordered a part, it was delivered and wrong as anticipated from friends who have used them. The return process is slow and I am still waiting to see if I will get a refund.

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Pedro Byrd
Posted on 03/28/2021
They DO NOT give the lowest priced one first but they SHIPPED FASTER THAN THEY SAID!

I ordered this part for my Audi Q5 on a Friday and had it on Monday! WOW! When they said 5 -7 days! The warehouse in MY state was closed, so they sent it from another one- GREAT!

Fits perfect and NO LEAKS unlike other brands, like DORMAN. A leak may cause engine damage or a loss of $50 in high dollar oil and a big mess!

Parts Ordered
2011 Audi Q5 Oil Filter Housing Cap Price: $35.98 Service Contract: $3.95 Qty: 1 Part #: SK917053

Sub Total: $35.98
Tax: $2.52
Service Contract: $3.95
Total: $42.45

This part save me $78 even with a 3-year warranty! The dealer gives ONE YEAR!

I got 4 YEARS by using my CitiCard Mastercard!

Be careful when searching because almost bought the first one on the list, which was more because it came from a different supplier but was the EXACT SAME PART! They DO NOT give the lowest priced on first.

One was $28.00 MORE at $64.98. Mine was $36.98

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Glenda Howard
Posted on 03/25/2021
Quality Product

Quality Product, And Fast Shipping, Doesn’t Hurt, They’re In My Hometown, Will Definitely Use Them Again!

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Guest
Posted on 03/23/2021
Found the part I needed easily

Found the part I needed easily, price was decent and received it quickly. I would definitely use them again. What more can you ask?

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Pamela Crawford
Posted on 03/01/2021
Don't trust to get get it right

First the good, They were nice to talk with. Now for the bad, I called not knowing what size rotors and breaks I needed. The guy was nice and very confident he knew what I needed. I trusted them, they shipped the parts, they came looked fine. I wasn't able to get to the job for a bit, past the 30 day window to return. I didn't mind that much, because the guy was so confident in his work. But when I went to install the parts, they sent the wrong size. I wish they wouldn't give such confident advice when they get it wrong, and then not take responsibly. I would only use them if you know the exact part you need, if then.

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Danny Rodriquez
Posted on 02/27/2021
Warranty

If their parts fail they do not warranty them. You are better off going to a local auto parts place so you have warranties

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Ida Smith
Posted on 02/20/2021
Bushings for 2002 rear leaf springs

They say they shipped on 11 Feb 2021 still have not received parts say they shipped prority mail I have contacted postal service they tell me the package is locked in a delivery container I called partsgeek customer service they said it could take up to 7 days and that they would contact them this item has been stuck in Florida for 5 days and no movement at all I will never buy from this out fit again ordered a part local had it next day they make it seem so cheap from them by the time you pay shipping you save nothing I would not buy anything from them ever again I order a lot of parts online the worse outfit I have ever used never again give me my money back and I will order online to a company that will get my order to me Never again John Garrison

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Salvador Black
Posted on 02/17/2021
Amazed,spoke to two different reps,the…

Amazed,spoke to two different reps,the first named Rudy tried to sell me a part for $180 , asked him to explain why the part in question was at the price he quoted when i was staring at the same part with the same part number advertised at $90.88, simply trying to grasp the situation because a i assumed i was missing something, we went around in circles , he asked for my e mail said he was going to send the information , i waited , nothing, he said call me back when you get it , needless to say i didnt get the e mail, called back 30 mins later got a different rep, carloss who then told me "we dont have any", really i said , then why am i looking at several , timken, ntn. F.A.G anon, he basically tried to cover by lying, "conclusion" obviously on commission and was caught out lying, bad for business fellas , real uneasy about giving my card details to this company.

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PartsGeek Questions & Answers

Kevin Vargas

Posted on 08/19/2020

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Why will you not send me the the missing parts it makes no sense these are important parts and my safety is and was at stake that's why I installed the parts sent

June Hamilton

Posted on 12/04/2019

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You will not get a supervisor to call you back their customer service is horrible they're going to pacify you with all kinds of excuses..

Colleen Grant

Posted on 12/04/2019

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Yes you can but their customer service is horrible and they make plenty of excuses not to help

Herbert Wood

Posted on 05/21/2020

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Because they're unprofessional, unethical, communist $#*!in jackasses!

Clifford Schmidt

Posted on 06/25/2019

1

Rigid and unyielding, they show no interest in actual service, even when they have screwed up

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