PartsGeek Reviews
Based on 41 customer reviews and online research, partsgeek.com has a consumer rating of 2.2 out of 5 stars, indicating that most customers are not satisfied with PartsGeek.
5 Stars(6)
0%
4 Stars(4)
0%
3 Stars(4)
0%
2 Stars(4)
0%
1 Star(23)
0%
How would you rate PartsGeek?
Top Reviews
They pulled money from my bank account for an order, and then sent me an email stating how i needed to send a copy of my drivers license if i wanted to get the products id ordered. That sounds like a scam to me. Dont trust this website for ordering your parts. I even called in to make the original order and was disappointed in how their representative knew less about what came in the kit than i did. Dont bother calling in expecting quality advise.
Partsgeek.com will scam you. They FALSE ADVERTISE EVERYTHING. They can't be trusted. Horrible customer service. I bought pads&rotors from them for $50 they claimed the parts would last a very long time and so on, well i now have to buy all new pads and rotors AGAIN all because they wanted a quick buck from me.
I bought the pads and rotors in july and August of this year. If you want parts that are built to last, go to autozone NOT partsgeek.
Customer Reviews (41)
Bought fuel filter housing and filter. They sent me the housing in the wrong box and no filter. They did not want to acknowledge their mistake and they never sent the missing part or a refund. Scam company.
What a concept!! Ordering a part and installing it yourself! I know for sure, I saved SCADS of $$$! Thanks PG!!
Parts Geek was amazing! I was buying a part for my son's truck and they walked me thru picking the perfect part. My son is so happy and so am I. Their customer service is A+ and shipping was very quick. Thanks a million!!
I ordered a part, it was delivered and wrong as anticipated from friends who have used them. The return process is slow and I am still waiting to see if I will get a refund.
I ordered this part for my Audi Q5 on a Friday and had it on Monday! WOW! When they said 5 -7 days! The warehouse in MY state was closed, so they sent it from another one- GREAT!
Fits perfect and NO LEAKS unlike other brands, like DORMAN. A leak may cause engine damage or a loss of $50 in high dollar oil and a big mess!
Parts Ordered
2011 Audi Q5 Oil Filter Housing Cap Price: $35.98 Service Contract: $3.95 Qty: 1 Part #: SK917053
Sub Total: $35.98
Tax: $2.52
Service Contract: $3.95
Total: $42.45
This part save me $78 even with a 3-year warranty! The dealer gives ONE YEAR!
I got 4 YEARS by using my CitiCard Mastercard!
Be careful when searching because almost bought the first one on the list, which was more because it came from a different supplier but was the EXACT SAME PART! They DO NOT give the lowest priced on first.
One was $28.00 MORE at $64.98. Mine was $36.98
Quality Product, And Fast Shipping, Doesn’t Hurt, They’re In My Hometown, Will Definitely Use Them Again!
Found the part I needed easily, price was decent and received it quickly. I would definitely use them again. What more can you ask?
First the good, They were nice to talk with. Now for the bad, I called not knowing what size rotors and breaks I needed. The guy was nice and very confident he knew what I needed. I trusted them, they shipped the parts, they came looked fine. I wasn't able to get to the job for a bit, past the 30 day window to return. I didn't mind that much, because the guy was so confident in his work. But when I went to install the parts, they sent the wrong size. I wish they wouldn't give such confident advice when they get it wrong, and then not take responsibly. I would only use them if you know the exact part you need, if then.
If their parts fail they do not warranty them. You are better off going to a local auto parts place so you have warranties
They say they shipped on 11 Feb 2021 still have not received parts say they shipped prority mail I have contacted postal service they tell me the package is locked in a delivery container I called partsgeek customer service they said it could take up to 7 days and that they would contact them this item has been stuck in Florida for 5 days and no movement at all I will never buy from this out fit again ordered a part local had it next day they make it seem so cheap from them by the time you pay shipping you save nothing I would not buy anything from them ever again I order a lot of parts online the worse outfit I have ever used never again give me my money back and I will order online to a company that will get my order to me Never again John Garrison
Amazed,spoke to two different reps,the first named Rudy tried to sell me a part for $180 , asked him to explain why the part in question was at the price he quoted when i was staring at the same part with the same part number advertised at $90.88, simply trying to grasp the situation because a i assumed i was missing something, we went around in circles , he asked for my e mail said he was going to send the information , i waited , nothing, he said call me back when you get it , needless to say i didnt get the e mail, called back 30 mins later got a different rep, carloss who then told me "we dont have any", really i said , then why am i looking at several , timken, ntn. F.A.G anon, he basically tried to cover by lying, "conclusion" obviously on commission and was caught out lying, bad for business fellas , real uneasy about giving my card details to this company.
PartsGeek Questions & Answers
Reply
Posted on 08/19/2020
Why will you not send me the the missing parts it makes no sense these are important parts and my safety is and was at stake that's why I installed the parts sent
Posted on 12/04/2019
You will not get a supervisor to call you back their customer service is horrible they're going to pacify you with all kinds of excuses..
Posted on 12/04/2019
Yes you can but their customer service is horrible and they make plenty of excuses not to help
Posted on 05/21/2020
Because they're unprofessional, unethical, communist $#*!in jackasses!
Posted on 06/25/2019
Rigid and unyielding, they show no interest in actual service, even when they have screwed up
Got a Question?
Ask a question and get answers from others!